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Problem |
Possible Cause |
Suggested Correction |
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Can't Access SteelandMetals.com |
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Not able to access steelandmetals.com |
Poor internet connection |
Please restart the network connection |
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Not able to access steelandmetals.com from my device |
IP Blocked |
Please email your concern with IP address at query@steelandmetals.com |
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Registration & Login related |
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Not able to register online |
Email Id already registered |
Use Forgot Password link from Home Page |
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Not able to register online while email not already registered |
Captcha Failure |
Please retry the Captcha and follow the instruction |
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Registered successfully but not able to login |
Account under review |
Pease wait for 24hrs or write us at query@steelandmetals.com |
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Registered successfully, account active but still not able to login |
Account blocked due to multiple login attempts with wrong credentials |
Pease wait for 24hrs or write us at query@steelandmetals.com |
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Password not working |
Wrong password |
Use Forgot Password link from Home Page |
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Ad post and responses |
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Not able to post buying or selling ad |
Email id or Mobile not verified |
Verify your email id and mobile once logging to your account online |
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Posted ad but not showing up on steelandmetals.com |
Under review |
Pease wait for 24hrs or write us at query@steelandmetals.com |
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I have not received any response for my ad |
Members not interested |
Please wait |
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Not able to post responses for ads |
Email id or Mobile not verified |
Verify your email id and mobile once logging to your account online |
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Bidding related |
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Not able to proceed to bid page |
Restricted event |
Please make EMD/security deposit and write us at query@steelandmetals.com |
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Not able to Submit higher amount |
Amount more than 5 times minimum increment/decrement |
Try using auto bid for higher amount |
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Not able to place auto bid |
Not in multiples of minimum increment/decrement |
Try using correct amount |
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Not able to modify auto bid amount |
Wrong auto amount or auto limit reached |
Please try correct amount and incase you are h1 at your auto bid limit, auto bid cannot be modified. |
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No option to place tender amount |
Tender time lapsed or still not started |
Please check the details by clicking on lot number |
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Taxes/Photographs other details not available while bidding |
You are at live bidding section |
Click on lot number for details or download catalog from my account section. |
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For any query not listed here please feel free to contact us. |
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